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KMID : 1022120220240020165
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Health and Welfare
2022 Volume.24 No. 2 p.165 ~ p.190
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The Influence of Social Workers' Geriatric Social Work Competency on Customer Citizen Behavior
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Cho Han-Ra
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Abstract
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The purpose of this study is to find out whether the geriatric social work competency of social workers affects the customer citizen behavior of visiting care service users. To this end, a multi-layered analysis was conducted by combining survey response data from 228 users and 72 social workers. The main research results are as follows. Firstly, users' customer citizenship behavior was normal. However, customer citizenship behavior that can appear in the context of direct interaction with social workers and care-givers was lower than that of customer citizenship behavior that can be performed at the individual level. Secondly, social worker's geriatric social work competency was a level that could be naturally reflected in work. However, among the geriatric social work competency, the service, program, and policy competencies for the elderly require conscious efforts. Finally, the social worker's geriatric social work competency was found to have an effect on users' customer citizenship behavior. Based on these results, a plan was proposed to improve customer citizenship behavior of visiting care service users.
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KEYWORD
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Geriatric social work competency, Customer citizen behavior, Social workers, Hierarchical linear model
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